SME
Every post that covers this topic.
12 posts
AI phone assistant for the trades: when the boss is up on the roof and the phone rings
In the trades, the phone rings when nobody can pick up. What an AI phone assistant takes down then, how it tells an emergency from a quote request, where the enquiry has to end up and what it never promises on its own.
Attila Arndt · 8 min read
AI phone assistant for small businesses: what it handles, where it files things, when it hands over
An AI phone assistant isn't worth having because it picks up. It's worth having when the request then sits in the calendar, the inbox or your industry software, and when it knows when a person has to take over.
Attila Arndt · 8 min read
Can the AI listen in on a phone call? Announcement, notes, recording
What the announcement “This is an AI speaking” covers on the phone, what it doesn't, and which questions about notes, recording and data processing you should settle before you start. Not legal advice.
Attila Arndt · 5 min read
Free AI phone assistants: what they do and where the work begins
You can now get an AI phone assistant for free. What the free offers take on, what they leave open, and why the effort isn't in the minutes but in setting it up and connecting it.
Attila Arndt · 5 min read
Labelling AI: what chatbots, AI images and AI text have to disclose
Article 50 of the AI Act requires that people can tell when they're talking to an AI and when an image or text comes from one. The European Commission's guidelines now spell out who has to do what — and which notices fall short. An overview for businesses that use AI.
Attila Arndt · 9 min readRelated service: AI Consulting & Strategy
When your chatbot gets it wrong, you said it
The Higher Regional Court of Hamm held a company responsible for false statements made by its AI chatbot — even though no person had written the answer. What the judgment says, why “everyone knows AI makes mistakes” didn't work as a defence, and what to check before a chatbot goes live.
Attila Arndt · 7 min readRelated service: AI Consulting & Strategy
The EU AI Act for mid-market companies: why an AI inventory comes first
If you run AI in your company, the first step is a clean AI inventory: use cases, data flows, owners, control level, evidence. A small internal mini app makes it auditable in 14 days — whichever EU AI Act deadline comes next.
Attila Arndt · 4 min readUpdated Related service: Custom AI Applications
EU AI Act‑ready AI use‑case intake: ship a small internal mini‑app (not policy PDFs)
When every team tests its own AI tool, you get risk, shadow IT, and constant stops from legal/security. A small internal ‘AI intake’ app captures use‑cases, does a lightweight risk triage, assigns owners, and stores evidence — so you can pilot fast with control.
Attila Arndt · 3 min readRelated service: Custom AI Applications
DPA + TOMs in vendor onboarding: ship a small internal app (not inbox chaos) in 14 days
Classic Mittelstand teams lose time (and deals) because DPAs, TOMs, sub‑processor lists and security questionnaires live in email threads. The faster teams treat vendor onboarding like a product flow: request → review → approve → export, with an audit trail.
Attila Arndt · 3 min readRelated service: Custom AI Applications
The EU AI Act explained for SMEs: what matters now (without the panic)
A short summary plus a practical overview: what the EU AI Act means for small and medium-sized companies – and how to roll out AI safely (use cases, governance, 30-day plan).
Attila Arndt · 4 min readRelated service: AI Consulting & Strategy
E‑Invoicing for the German Mittelstand: Get compliant with a small internal app — not an ERP mega‑project
Since 2025‑01‑01 e‑invoicing is mandatory for B2B in Germany (with transition rules). The pragmatic move: receive + validate + approve + archive — with an auditable workflow.
Attila Arndt · 3 min readRelated service: AI Automation & Workflows
AI as a job booster: how companies empower their teams instead of cutting jobs (with a plan and examples)
A practical guide for companies: introduce AI so that teams are relieved – with concrete examples (small/medium/large) and a 30-day plan.
Attila Arndt · 6 min readRelated service: AI Automation & Workflows
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